BUYBOOKONLINE RETURN POLICY
Return(s)
Returns are not a welcoming asset for us at BUYBOOKONLINE, yet we make sure that we ably satisfy our customers’ expectations from us. We understand the complications that can arise in a particular purchase (not necessarily from the company’s end) and take full responsibility of dealing with it. However, the BUYBOOKONLINE Company firmly believes that no deal/relation/business can be carried out with a minimum common understanding between the involved parties.
With that being mentioned, we would like to enlist following indissoluble terms which shall be the primary part of every return process with the Company.
To be eligible for return or refund, the request must be placed within 48 hours of delivery, either from the my account section on our website or by mailing to us returns@buybookonline.in
Condition of the delivered item(s)
• The packaging of the product shall not be tampered in any sense i.e., the logo of the company, the Book ID, and the delivery slip should be at their original places, intact.
• The Book should not have been mishandled i.e., should be in the same condition, as at the time of delivery. For verification, information of the Book displayed on website shall be used as a testimony.
• The Book, should be properly placed inside the outer covering, at the time of return.
• To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, and it will be credited within a certain amount of days.
Date & Time of Return
• From the time of delivery, a window of 48 hrs. shall be provided to the customer of making a return request on our website/customer support channel.
• Return timings shall not be outside the time frame of 10 AM – 6 PM in a day.
Process of Return & Refund
• After placing a request of return, our support team will connect with the customer within 12 hrs. Proper verification of the request and issue will be carried out succeeding which an executive from the company shall visit the return location/delivery location, whichever is suitable for both the parties.
• The visit shall be limited to 1 per return request, so kindly make sure about your availability at the particular location, in the particular time frame.
• After complete scrutiny of the product delivered, the executive shall mark the product eligible for return and deposit it back to the company.
It shall be clearly stated that the customer opting for return of the product, shall comply with each of the terms mentioned above. Non-fulfillment of any one of these, shall lead to rejection of the request.
Cancellation(s)
The customer can placed a cancellation request after placing an order. The amount (if paid online) will automatically be applied to your credit card or original method of payment, and it will be credited within a certain amount of days.
We request our valuable customers to kindly read this policy in detail and then proceed for placing a return request.
Regards,
BUYBOOKONLINE (buybookonline.in)